Grievance Redressal Committee

Students and Staff Grievance and Redressal Committee

Objectives

• To maintain a fair, unbiased and consistent system for redressal of various issues faced by the students and faculty.
• To ensure strict confidentiality so that students approach the Grievance Redressal Cell without fear
• To maintain a conducive atmosphere and relationship between the students and faculty.
• To ascertain the grievances/issues and immediate/non-delayed/ suitable actions taken by the cell (or) management.

Procedure

• The Grievance Redressal Cell will meet once in a semester and whenever applicable.
• If necessity arises that is, based on the nature of the grievance by the aggrieved students and faculty. The Grievance Redressal Cell will arrange the meet immediately to take necessary steps to redress the grievances.
• The students and faculty can drop their grievance letters in the grievances box provided in our campus, near the Cafeteria or send online to the email grievanceredressal@care.ac.in
• The grievances dropped in the suggestion boxes are collected periodically and analyzed by the committee.
• The analysed report will be forwarded to the concern department for remarks/clarification.
• After receiving the remarks/clarification, the committee discusses about it.
• An inquiry meet will be arranged to hear the voices of both parties.
• Finally takes action, if found genuine, by the guidance of Chairman of the redressal cell.
• If the grievances are pertaining to the decision of the management, the committee will submit the same to the management. They will resolve the issues.
• If the grievances are found to be not reasonable, will be explained to the concerned student(s) and faculty.
• Separate registers are maintained for the grievances to record the date of grievance, grievance details, redressal details and date of redressal.
• Students having grievances with the internal evaluation process can directly approach the concerned faculty member, who in turn will discuss the performance of the student.
• Students are also free to consult the Head of the Department through Mentor in case of their unsolved grievances, if any.

The GRC Composition as follows:

Grievance Redressal Cell

Ombudsman: Dr. A. Pasumpon Pandian, M.E., Ph.D.,Professor/Dean (R&D)